Returns Policy
CAN I RETURN SOMETHING I’VE PURCHASED?
In the event something goes wrong with your order (we are very careful to avoid this) simply contact us within 48 hours of receiving your order for help. Returns will only be considered for products that are unopened, unused and in the original packaging.
Incorrect/Damaged Item on Arrival: If you received an order with an incorrect product or your order arrives damaged please take a photo or video and contact us within 48 hours of delivery. Be sure to keep all items exactly as they were delivered (packaging included) until you’ve heard from our team.
Change of Mind: If you’ve had a change of heart on a product it may be returned within 48 hours of delivery and only if it is received unopened, unused and in its original packaging.
Faulty Product: If you’ve received a product that you think may be faulty please contact Customer Care at info@endlessadventuresdu.com.au with a detailed description of the product fault and a photo or video.
WHAT HAPPENS AFTER I RETURN A PRODUCT?
If asked by our team to return a product, please pack it carefully to ensure it reaches us safely. Returns from metro areas usually arrive to us within 7 business days and are often longer from regional or remote areas.
We will process your return within 5 business days of your return arriving back to us and be in touch as soon as your return is complete.
I’VE GOT A QUESTION ABOUT MY ODER, PRODUCTS OR RETURN
Get in touch with our team of Experts via email info@endlessadventuresdu.com.au . We’ll get back to you ASAP during business hours, Monday – Friday (9AM – 5.30PM).